Cancellation and Payment Policy
How booking, paying and cancelling work with Pondicherry Cabs & Drop Taxi.
How a booking is made
Bookings are made on WhatsApp or by phone. There is no online payment and no account to create. Send the pickup point, drop location, date, time and number of passengers, and we reply with the fare and the vehicle. A booking is confirmed when we confirm it in writing on WhatsApp or by phone, not when the message is sent.
What the fare covers
- AC vehicle throughout the journey
- Experienced and verified driver
- All toll charges included
- Fuel charges included
- GST included in fare
- Parking charges at tourist spots
- State permit charges (if applicable)
- Night driving allowance (10 PM to 6 AM): ₹200
- Driver meals on multi-day trips
Per kilometre rates for each vehicle, from Sedan to Innova Crysta, are on the tariff page.
Payment
We accept cash and UPI.
An advance is required on some bookings. Whether it applies, and how much, depends on the trip, and we tell you when we confirm the booking.
Cancellation
Please tell us at least 48 hours before pickup if you need to cancel, so the vehicle and driver can be released for another trip. If you have already paid an advance, that advance is not refunded when you cancel. We tell you the advance amount before you pay it, never after.
Questions on a booking
Call +91 90873 66001, message the same number on WhatsApp, or email booking@pondicherrycabs.in. For anything about a trip already booked, quote the pickup date and drop location.
Fare rules, in detail
Is there a minimum distance for one way drop taxi?
Yes. One way fares are billed on a 130 km minimum, so a trip shorter than that is not priced per kilometre. For short trips our hourly local package is usually cheaper, and we will tell you which works out lower.
Is there a night charge?
Yes. A night driving allowance of Rs 200 applies between 10 PM and 6 AM. It is added to the quote before you confirm, never afterwards.
Are tolls and fuel included?
Yes. Tolls, fuel, driver charges and GST are all inside the quoted fare. Parking, state permit charges where they apply, the night allowance and driver meals on multi-day trips are charged separately.
Can the fare change after I book?
The quoted fare holds for the trip as described. It changes only if the trip itself changes, for example extra stops, a different drop point, or waiting time beyond what was agreed. We tell you the revised amount before the change happens.